Guys (kiddos), the "ping" is the amount of time a network packet takes to travel from you to the server. Unless they rent new servers that are "closer" to you, they cannot fix anything there.
You can ensure that the culprit is not your router (try restarting). Many providers have options, such as "Fast Path". WLAN adds latency as well (cable is faster). Mobile connection adds a lot of latency (DSL ist faster). Shared medium (TV cable) adds latency... You get the idea. Ask your provider, if your ping gets to high.
